We appreciate the opportunity to address any complaints.
If you are not satisfied with the service you have received from the Summer KiwiSaver scheme and want to make a complaint, please contact us at:
Forsyth Barr House
Corner the Octagon and Stuart Street
Private Bag 1999
Alternatively phone 0800 11 55 66 or email firstname.lastname@example.org
If you are not satisfied with the outcome, you can forward your complaint to either:
The Compliance Manager
Forsyth Barr Limited
23 Lumley Centre
88 Shortland Street
Phone 0800 367 227
Trustees Executors Limited
10 Customhouse Quay
PO Box 3222
Phone 0800 878 783
We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”), which is approved by the Ministry of Consumer Affairs. The Supervisor is also a member of FSCL.
We have 40 days to respond to your complaint. The Supervisor also has 40 days to respond to your complaint (if you sent your complaint to the Supervisor). If you are not satisfied with the response, you may refer the matter to FSCL.
101 Lambton Quay