Complaints

We appreciate the opportunity to address any complaints. 

If you are not satisfied with the service you have received from the Summer KiwiSaver scheme and want to make a complaint, please contact us at:

Forsyth Barr House
Corner the Octagon and Stuart Street
Private Bag 1999
Dunedin 9054

Alternatively phone 0800 11 55 66 or email info@summer.co.nz

If you are not satisfied with the outcome, you can forward your complaint to either:

The Compliance Manager
Forsyth Barr Limited
23 Lumley Centre
88 Shortland Street
Auckland

Phone 0800 367 227

or:

The Supervisor
Trustees Executors Limited
10 Customhouse Quay
PO Box 3222
Wellington 6143

Phone 0800 878 783

We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”), which is approved by the Ministry of Consumer Affairs. The Supervisor is also a member of FSCL.

We have 40 days to respond to your complaint. The Supervisor also has 40 days to respond to your complaint (if you sent your complaint to the Supervisor). If you are not satisfied with the response, you may refer the matter to FSCL.

FSCL
4th Floor
101 Lambton Quay
Wellington 6011